Permi (Pty) Ltd · Last updated 14 October 2026

Returns & Refunds Policy

Strict 7-day returns on unopened, sealed products only. Defective products are handled as required by the Consumer Protection Act.

1. Our rule: strict 7-day returns, unopened products only

• Change-of-mind returns are accepted only within 7 days of delivery, and only for unopened, sealed products in their original container and packaging.

• Opened products cannot be returned for change of mind, dislike of scent, or any similar reason.

• Defective products are handled as required by the Consumer Protection Act 68 of 2008 (see section 3).

• Contact: info@permi.co.za or WhatsApp/phone +27 81 599 7002.

2. Change-of-mind returns (7 days)

To qualify, the product must be:

• returned or handed to us within 7 days of delivery;

• unopened, with the cap seal and any safety seal intact;

• unused, and in its original container and packaging.

Once a cleaning product has been opened, we cannot confirm it hasn't been contaminated, diluted, decanted or mixed with another chemical, so it cannot be resold or safely transported.

Return costs: you pay only the direct cost of returning the goods. You can drop items off at our Westridge address by arrangement (free), send them via a courier of your choice (at your cost), or ask us to collect them for our standard delivery fee for your area (we'll confirm the amount first).

Refund: the full price paid for the returned products.

3. Defective products

Defective products are handled as required by the Consumer Protection Act. A product is defective only if the defect existed at the time of sale or delivery, for example:

• a leaking or broken bottle, cap or pump;

• a wrong or mislabelled item;

• a seal that was already broken on delivery;

• a bad batch (for example an off smell or wrong colour).

Settling or separation is not a defect. Our products carry "shake well" directions.

Conditions

• Products must be stored as directed on the label: in a cool place, out of direct sunlight.

• Faults must be reported promptly, with your order number, clear photos and the batch number on the label.

• Permi may inspect the product before replacing it or refunding you.

• Not covered: damage caused by improper storage (for example sun or heat exposure), misuse, dilution, decanting, mixing with other products, or not following the label directions.

If a defect claim is accepted, we will collect the product at our cost and replace it or refund you.

Please check your order on delivery. If an item is leaking, damaged or wrong, you may refuse it, and our driver will take it back.

Safety with leaks: never mix spilled products (for example bleach with other cleaners), avoid skin contact, and keep children and pets away. Do not courier a leaking container yourself. Contact us and we'll arrange a safe collection.

4. When we can't accept a return

• More than 7 days have passed since delivery (change of mind).

• The product has been opened or used, or the seal is broken.

• The product has been decanted, diluted or mixed with other products.

• The damage was caused by improper storage, misuse or not following the directions.

5. Refunds

• Refunds are paid to the original payment method (or by EFT to the account holder who paid). We don't charge refund fees.

• We aim to process refunds within 7 business days of receiving and checking the returned goods. Card refunds may take a few extra days to show, depending on your bank.

6. Exchanges

Unopened, sealed products can be exchanged within 7 days of delivery. We'll refund or charge the price difference. Return costs work the same as in section 2.

7. How to return something

1. Contact us at info@permi.co.za or WhatsApp +27 81 599 7002 with your order number, the item(s), the reason, and photos plus the batch number for faulty items.

2. We'll reply within 1 business day to arrange collection, drop-off or courier.

3. Pack items upright with caps tightly closed.

4. You'll receive your refund or replacement once we've received and checked the item(s).

Returns address (by arrangement only): Permi (Pty) Ltd, 2 Aarbei, Westridge, Cape Town.

8. Your personal information

We use your contact details, order details and photos only to handle your return or claim, in line with the Protection of Personal Information Act (POPIA).

9. Contact

Permi (Pty) Ltd, 2 Aarbei, Westridge, Cape Town Email: info@permi.co.za · Phone/WhatsApp: +27 81 599 7002 · https://permi.co.za

Nothing in this policy limits rights that cannot legally be excluded under the Consumer Protection Act or the Electronic Communications and Transactions Act.